Selecting The Right Telephone System For Your Office Or Business Organization

In a business, it is critical to have an excellent communication with the clients, other associates, and even the various employees in the business itself to ensure smooth delivery of a service or product. Telephone systems installation is the way to facilitate communication between the various parties. Using the right telephone system makes the communication efficient and effective.

Selecting The Right Telephone System For Your Office Or Business Organization

Requirements of a Telephone System

The most important factor is the cost. A business owner should always look for a cheap but reliable telephone system that is also versatile. It should be capable of handling a few clients or several clients at once.

Some businesses may have employees working from remote locations. Some others might have several employees. This makes it important to have an efficient way to transfer calls.

Choosing Between Analog And Digital Phone Systems

It might be easy to choose an Analog Phone System for some businesses as they are cheaper to install than a digital phone system. However, they have a lack of clarity of the sound at the end of the receiver.

Digital Phones are more expensive to install than their Analog counterparts. However they are easily reprogrammable, and deliver a far better sound quality.

Types Of Phone Systems Used By Business Organizations Today

There are three popular options when it comes to a telephone system:

  • Private Branch Exchange (PBX): This telephone system facilitates an easy way to handle both internal and external telephone calls, it also makes it easy to transfer calls to other employees in the business itself. Modern technology has dramatically reduced the cost of installing this once expensive telephone system.
  • Voice Over Internet Protocol (VoIP): This is a more modern telephone system that relies on the internet as a way to transfer calls. VoIP relies on the internet to transfer sound from one end to another (an example of this would be ‘Skype’, which uses this very technology to make calls). Growing internet connectivity combined with a trend of reduction in prices makes this a very appealing option for any business. This type of system however, is reliant on the internet connectivity and a drop in the connectivity could lead to the entire system being disconnected.
  • Hybrid PBX: This combines the above two listed systems (VoIP and PBX) to create a hybrid system. Costs can be cut down but operating using the VoIP exclusively and in case of a network outage, the business could switch to using PBX till the problem is resolved.

What Makes A Desirable Telephone System?

A desirable telephone system should rely not only on a variety of features, but also on the installation and the vendor itself.

  • It is desirable to have features such as voicemail, fax, speakerphone, and speed dialing, all of which make it easier to handle the client, ensure quick communication between the business and the client and other employees in the business.
  • Some other features a business needs to look at are dependent on the vendor itself. While choosing the vendor, it is important to choose one that provides an excellent technical support, and also helps trains the employees in using the phone systems that they have installed.

Another important thing to consider is the capability of the vendor to provide new upgrades for the phone system, because an office phone system constantly requires upgrades for maintaining an edge.

Leave A Comment

Your email address will not be published. Required fields are marked *