How web help desks can help non – profits

Is Your Non-Profit In Need of IT Support? Consider a Web Help Desk

Are you the leader of a non-profit who is worried about your budget? Do you look for new ways to make the dollars stretch every fiscal cycle because you have many people to help — and you’d rather see the dollars go to them? Are you in need of IT support but struggle with how costly it is? It’s true that you cannot run your organization effectively without an IT infrastructure — and the way technology always goes — you need IT support because something will inevitably go wrong. That’s where outsourcing your IT support could really help. Read on to learn our top three tips for trying out a web help desk and learn how it could help your non-profit run more efficiently — and save you money in the process.

Turns out what works for traditional business works for non-profits as well

Tip #1: Great Support at a Lower-Cost

One of the most obvious benefits of outsourcing your IT support and using a web help desk is the overall cost-savings. The bottom line is that you will no longer be paying for the salary and health benefits for an IT support team. Instead, you’ll pay a fixed fee with a web help desk company — and that will likely save you a lot more money in a single year. You’ll get the same expert help at a lower-cost, and that’s always good news for a non-profit’s budget. We all want to be able to run the most effective organization possible. Sometimes that means you can get the same great, expert help for a lower-cost, and there’s no shame in that. A web help desk can give your non-profit the best of both worlds so you can get back to the business of running your business and helping those most in need.

Tip #2: Help in Real-Time

Ever called your IT support staff and been delayed because they have to come to you? Ever wasted a few hours at the office because you can’t log onto your computer and you can’t get ahold of a specialist? You don’t have to do these things with a web help desk. A great advantage of using a web help desk is that you can log on to a chat or a call with your web help desk and get answers and troubleshooting in realtime. You don’t have to wait for the IT support staff to show up at your desk. Instead, you get quick, expert help from knowledgeable staff who really know computers and the quirks of technology. If your web help desk staffer cannot solve your problem immediately, then an e-ticket will be started so that you can see progress on your question as the day goes on. You’ll always be in communication and won’t be left wondering when your issue will be resolved.

Tip #3: A Single, Integrated Interface

A web help desk likely will implement a specially-designed software that each person on your non-profit staff will have loaded on his or her computer. This single, integrated interface will work with whatever operating system you have and is designed to be a central spot where your staff can answer questions, send emails, chat and see their tickets resolved. Communication is more effective through this process and as the leader of the organization, you can check in at any time to see that the IT landscape is looking good from your vantage point.

With contract work becoming a huge part of the U.S workforce now, it’s no surprise that web help desks would move into this arena. Outsourcing your IT support could be one of the greatest decisions you make for your non-profit. Not only will you save money by not having to employ salaried IT support staff, but you’ll come away with support that is very effective. Research shows that nearly 80% of high-performing help desks are outstanding or very good at gathering insights across the entire customer lifecycle and nearly 70% of are outstanding or very good at collecting, analyzing and acting on prospect/customer feedback via multichannel surveys and social listening platforms. That’s great news for the return on investment you’re getting in the long-run.

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